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SALES POLICY

The purchase of all digital products, ebooks, pdf downloads and online content is subject to the following terms and conditions. All customers are advised to review these terms and conditions carefully before making any purchase.

  • All digital products, ebooks, pdfdownloads, resource material, videos and online content are subject to copyright protection. Each digital product, ebook, pdf download and online content sold is licensed to a single user only. Customers are not allowed to copy, distribute, share and/or transfer the product/s (and/or their associated username/passwords) they purchased to any third party or person. In some cases, Live Fit with Jenna Carmen may encrypt, force password and/or stamp license details (including customer name, address etc) on its digital products to ensure additional safety.
  • All transactions for purchase of intangible products, ebooks, pdf downloads, resource material, videos and online content are made through payment gateways such as PayPal that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
  • In case you are not redirected back to our website after purchase or you do not receive an email from us with a link to the product of your purchase, you can immediately contact us with your transaction details, including the email ID through which the payment was made. We will revert back to you with your product details and download link as soon as possible.
  • All purchases for digital downloads made on www.jennacarmen.com are non-refundable or exchangeable. Since the products made available here are intangible, we cannot accept any request for refunds. In the case where a purchase error is made please contact us via support@jennacarmen.com to discuss a resolution.
  • By placing an order with Live Fit with Jenna Carmen, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Live Fit with Jenna Carmen for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Payments

All transfers conducted through Live Fit with Jenna Carmen are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Dietary Requirements

The Live Fit with Jenna Carmen Meal & Training plans are not formulated to suit any nutrient deficiencies, allergies or any other food related health problems. Please contact us prior to purchasing if you are unsure whether this product is suitable for your dietary needs.

The Live Fit with Jenna Carmen Meal & Training plans are not formulated to suit the nutritional needs of pregnant or breastfeeding women. If required, we recommend visiting an Accredited Practicing Dietitian to help tailor a program specific to you and your baby’s needs. If you are no longer breastfeeding, please seek approval from your doctor before commencing the Live Fit with Jenna Carmen Plans.

To cater for a broader range of alternative diets, Live Fit for Jenna Carmen Plans  includes recommendations and recipes for all diets and you may choose from Standard or Plant based. Additional information on how to substitute animal products for plant-based products can be requested at support@jennacarmen.com. Please contact us prior to purchasing if you are unsure whether this product is suitable for your dietary needs.


Cookies

Live Fit with Jenna Carmen uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: “Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is “Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A “Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use www.jennacarmen.com without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On this website we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Live Fit with Jenna Carmen reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. 

RETURN POLICY

As all of our products are digital they are deemed “used” after download or opening. This unfortunately means we have a strictly no refund policy in regards to dissatisfaction with product. Please contact support@jennacarmen.com to see how we can remedy any problems you may have with this.

PAYMENT AND CURRENCY DISCLAIMER

All payments are managed by a third party payment gateway, Paypal. (www.paypal.com) All payment amounts are represented in USD as this is the currency of our host country. Paypal does not provide converting transactions prices, for example if you are in Australia it will not show the equivalent in AUD. We have listed equivalents of some of the main currencies of our products on their respective pages. Please be aware these “equivalents” are subject to change as is the foreign exchange stock market at any given time. Therefore we are not liable for any discrepancies in charges for international currencies. Our equivalent currency prices are changed periodically but are not automatic updates that foreign the foreign exchange market prices. All transactions processed on www.jennacarmen.com will be charged to the customer in the equivalent amount in their host countries currency per the USD price. All currency conversions and their calculations through payment are made via PayPal.

Marketing

Live Fit with Jenna Carmen has implemented remarketing, google display network impression reporting, doubleclick campaign manager integration, and google analytics demographic and interests reporting. Using the Ads Settings in google you many opt out of google analytics for display advertising and customize google display network ads.

Live Fit with Jenna Carmen reserves the right to use remarketing with google analytics to advertise online. Third-party vendors, including Google, may show you our ads on sites across the internet. Live Fit with Jenna Carmen and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on users past visits to our website. 

Live Fit with Jenna Carmen and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to this site. Live Fit with Jenna Carmen collects data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics.

Privacy Policy

All personal information you provide us with or that we obtain will be handled by Live Fit with Jenna Carmen and we will be responsibly for the secure storage of your personal information . We will collect details such as contact name and email address and this information is obtained automatically through forms annotated on www.jennacarmen.com. All other information such as payment details is not collected by our company and we are therefore not responsible for the security of such information. Payment information is processed and stored using a third party company. This company can be contacted at www.paypal.com. The personal information you provide will be used to ensure deliveries to you, to provide offers and information on our catalogue to you. The information you provide is only available to Live Fit with Jenna Carmen and will not be shared with any other third parties within South Africa or Internationally. You have the right to inspect the information held about you. You always have the right to request Live Fit with Jenna Carmen to delete or correct the information held about you. If you wish to alter, access or remove or complain about breaches of the SAPP code (South African Privacy Principles) please contact us on support@jennacarmen.com By visiting this website and purchasing products of Live Fit with Jenna Carmen Conditions, you agree to the above.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@jennacarmen.com

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – WooCommerce

Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WooCommerce data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.

Payment
If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10- COUPON CODES

Please kindly note that Coupon Codes are not available on any SALE items.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@jennacarmen.com 

Customer Privacy policy

Live Fit with Jenna Carmen shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal

information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted

Payment may be made via Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Live Fit by Jenna Carmen via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Live Fit by Jenna Carmen separately from card details which are entered by the client on PayGate’s secure site. For

more detail on PayGate refer to www.paygate.co.za.

Responsibility

Live Fit by Jenna Carmen takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Live Fit by Jenna Carmen  chooses as its domicilium citandi et executandi for all purposes under

this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 33 Commercial Road, Durban. 

Variation

Live Fit with Jenna Carmen may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Lithgow Int pty ltd ( / private company ) based in South Africa trading as

Live fit with Jenna Carmen and with registration number K2016161679 and one

(Director)

Your Company) contact details

Company Physical Address: 33 Commercial road, Durban

Email: support@jennacarmen.com Telephone: +27665304429