FAQ's

Delivery

Delivery is available in South Africa only.

It takes 3-6 Working days excluding public holidays.

Shipping Rate

Orders are generally shipped within 3-5 Working days.
 
Orders over R700 will have a FREE Delivery included.

Please note that if the delivery address is in a remote area or an area that incurs a surcharge from our couriers, we may need to pass on that charge or ask for an alternative delivery address.

If we aren't able to find a solution using either of these options, we'll refund your order. We will always contact you before processing your order should this situation arise.

Photos & Submissions

By submitting your images to the Submit Page on the Website you agree to the terms of your images being used for media & marketing purposes.

If you do not want your images displayed, please do not submit your images.
You will still be able to take part in the program, however you will not be able to take part in the competition for the Prize Giveaways.

Can I still change my order?

If you want to change your order, please send us an email. We will see what is still possible.

Contact us

for any inquiries contact us at support@jennacarmen.com